FAQs
When will my order ship?
All orders are shipped from our US / UK local unit, European warehouse or our Asian based Warehouse. Please note your order will take 24 hours to process.
When will my order arrive?
Tailored for You: Each piece is uniquely crafted and made to order.
Delivery Estimates:
- Small Items: 5-20 days
- Large Items: 5-20 days
- Custom Items: 10-28 days
Global Dispatch: Items are shipped from our US, UK, European, and Asian warehouses.
What is your return policy?
Hassle-Free Returns: Enjoy a 14-day return window.
Quick Support: Report damaged or defective items within 48 hours for immediate assistance.
Return Timeframes:
- Standard Items: 14 days from receipt.
- Damaged Lights/Globes: Report within 48 hours.
- Flash & Warehouse Sales: 14 days (refunds as Store Credit).
Fair Assessment: Returns subject to product condition and original packaging.
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